Fraudsters using hold music to convince unsuspecting banking customers

Cunning computer criminals are now using background hold music in a bid to make their scam calls more convincing.

Organised crime groups have long since attempted to defraud members of the public by impersonating customers’ banks.

However, the methods used are evolving, with background music similar to that used by the bank being piped down the line when the customer is put on hold.

The fraudsters use this music as an attempt to convince the customer that the call is genuinely from the bank.

The City of London Police’s National Fraud Intelligence Bureau (NFIB) spoke to a convicted fraudster, who explained:

“The banks say they would never call and ask for your account details or PIN numbers. My advice is never speak to anyone who calls you about your account, even if there is background music or other similar factors. If you have any concerns go to a branch or hang up and call the bank direct.”