Here’s how to phone the exam results helpline - and what services it offers

By Rhona Shennan
Published 18th Aug 2020, 11:16 BST
Updated 18th Aug 2020, 11:16 BST
The 2020 exam season has been difficult for many students (Photo: Shutterstock)The 2020 exam season has been difficult for many students (Photo: Shutterstock)
The 2020 exam season has been difficult for many students (Photo: Shutterstock)

The exam process this year has been extremely different, due to the ongoing coronavirus pandemic.

For many, exam results season has brought with it stress and dismay, and plenty of students have been left not knowing what to do next.

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This is everything you need to know about the Exam Results Helpline - including what services it offers and how you can get in touch.

What is the Exam Results Helpline?

The Exam Results Helpline is a free service dedicated to offering help and guidance to those who have received their exam results and are unsure about the next steps to take.

The helpline hires professional careers advisors, who are on hand to provide free, impartial advice and guidance for a range of topics, such as:

  • Skills, qualifications and subject choices
  • Re-sits and re-marks
  • Post-16 and post-18 options, including gap years and re-sits/re-marks
  • Moving away from home
  • Vocational learning routes including diplomas, apprenticeships, SVQs and NVQs
  • Careers, employment and setting up in business

How to get in touch

You can get in touch with the exam results helpline from until Friday 28 August 2020. The helpline is open every single day, including weekends, between 8am and 10pm.